Posts in Bar & Restaurant

Staff Training (10)

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Jul 10
When a Guest Is About to Leave Without Buying: Don’t Chase — Rehook […]
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Staff Training (9)

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Jul 8
When a Solo Guest Looks Disengaged: Don’t Interrupt — Gently Invite A guest […]
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Staff Training (7)

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Jul 4
“When a Guest Starts Comparing You to Competitors: Don’t Compete — Reframe” A […]
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Staff Training (5)

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Jun 30
Link to full video When the Guest Is Clearly Disappointed but Says Nothing: […]
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Staff Training (4)

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Jun 28
Link to full video When a Guest Asks for a Discount: How to […]
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Staff Training (2)

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Jun 24
Link to full video When the Guest Complains About the Price: Don’t Defend […]
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Staff Training (1)

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Jun 22
Link to full video When Guests Can’t Decide: How Your Staff Can Guide […]
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Florence -Robiglio

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Jun 11
From Burgundy Blahs to Emerald Wow: A €1000 Behavioral Glow-Up Ever walked into […]
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Design Crimes & Dining Fines: How to Turn Meh into Memorable Without Selling a Kidney

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Jun 5
Link to full video Let’s not sugarcoat it: some restaurants feel more like […]
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When the Door Repels More Than It Welcomes: 10 Behavioral Sins at the Entrance (and How to Fix Them Without Summoning an Architect

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May 30
Restaurant Redesign Chronicles Let’s talk about entrances — those few seconds where your […]
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