Posts in Hotel

Stop Spending Where Guests Don’t Feel It

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Jul 31
How Smart Hotels Reallocate Budget for Brain-Based Profit INTRO: The Hidden Cost of […]
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Upgrade Without the Luxury Price Tag — How Budget Hotels Can Win Big with Behavioral Tweaks

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Jul 27
Link to Full video CHAPTER 1: Stop Copying the 5-Stars — Why Your […]
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Staff Training (8)

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Jul 6
When a Guest Is Celebrating Something (But Doesn’t Say It Out Loud): How […]
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Staff Training (6)

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Jul 2
Link to full video When a Family with Kids Walks In: Don’t Just […]
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Staff Training (5)

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Jun 30
Link to full video When the Guest Is Clearly Disappointed but Says Nothing: […]
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Staff Training (3)

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Jun 26
Link to full video When the Guest Seems Rushed or Stressed: Don’t Move […]
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Staff Training (2)

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Jun 24
Link to full video When the Guest Complains About the Price: Don’t Defend […]
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Staff Training (1)

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Jun 22
Link to full video When Guests Can’t Decide: How Your Staff Can Guide […]
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Part 3: Welcome to the Land of Almost: 30 Tiny Hotel Design Misses That Guests Remember Too Well

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Jun 20
Link to full video 1. TV at Neck-Tilt Level: A Pain in the […]
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Part 2: Welcome to the Land of Almost: 30 Tiny Hotel Design Misses That Guests Remember Too Well

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Jun 17
Link to full video Part 2: Welcome to the Land of Almost: 30 […]
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